Privacy Policy for IronWill Fitness

IronWill Fitness is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect information collected from clients and visitors to our online platform and during the provision of our personal training and wellness services.

Who We Are

IronWill Fitness provides personal training and wellness services including one-to-one personal training, group fitness coaching, nutritional guidance, rehabilitation exercises, online fitness programmes, and corporate wellness workshops. Our registered address is: 315 Lansdowne Road, Suite 4B, Bristol, South West England, BS8 1TH, United Kingdom.

Information We Collect

We collect various types of information in connection with our services, depending on how you interact with us:

• Personal Identification Information: We may collect your name, email address, phone number, and physical address when you register for our services, subscribe to our newsletter, or contact us directly.
• Health and Fitness Information: For personal training, nutritional guidance, and rehabilitation exercises, we collect sensitive health data such as medical history, current health conditions, fitness goals, dietary preferences, and fitness assessment results. This is collected with your explicit consent and is crucial for providing safe and effective tailored programmes.
• Payment Information: When you purchase our services, we collect payment details. This information is processed securely by third-party payment processors, and we do not store your full payment card details on our servers.
• Usage Data: We automatically collect information on how our online platform is accessed and used. This may include IP addresses, browser types, operating systems, referring URLs, pages viewed, and the dates/times of visits. This data helps us improve our platform's functionality and user experience.
• Communication Data: Records of communications with us, including emails, phone calls, and messages through our online platform.

How We Use Your Information

The information we collect is used for various purposes:

• To Provide and Manage Services: To deliver one-to-one personal training, group fitness coaching, nutritional guidance, rehabilitation exercises, online fitness programmes, and corporate wellness workshops. This includes tailoring programmes, scheduling sessions, and managing your client account.
• To Process Transactions: To process payments for our services.
• To Communicate with You: To send you service updates, important information about your training, and respond to your inquiries.
• For Marketing and Promotional Purposes: With your consent, we may send you newsletters, promotional materials, or information about new services that may be of interest to you. You can opt-out of these communications at any time.
• To Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new features or offerings.
• For Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of IronWill Fitness, our clients, or others.

Legal Basis for Processing (GDPR)

Our legal bases for collecting and using the personal data described in this Privacy Policy depend on the data we collect and the specific context in which we collect it:

• Contractual Necessity: Processing personal data is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing personal training services).
• Consent: Where we have obtained your specific, informed, and unambiguous consent, particularly for processing sensitive health data and for sending marketing communications. You have the right to withdraw your consent at any time.
• Legitimate Interests: Processing for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing where legally permissible).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which IronWill Fitness is subject.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our clients (e.g., payment processors, CRM systems, online booking platforms). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other third parties with your explicit consent.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the need for retention is over, we will securely delete or anonymize your data.

Data Security

We implement a variety of security measures designed to protect the security of your personal data both online and offline. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

International Data Transfers

As IronWill Fitness operates within the UK, your data is primarily processed within the European Economic Area (EEA). Some of our third-party service providers may operate outside the EEA. In such cases, we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions) to protect your personal data in accordance with GDPR and other applicable data protection laws.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.

Cookies

Our online platform may use "cookies" to enhance user experience. Cookies are small data files stored on your device that help us improve our online platform and your experience, see which areas and features of our online platform are popular, and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platform.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

IronWill Fitness

315 Lansdowne Road,

Suite 4B,

Bristol, South West England, BS8 1TH

United Kingdom

Last Updated: 23 April 2024